The challenge
Customers were investing significant sums in gold and silver but had no easy way to see performance. Generic portfolio trackers didn't understand bullion products like Sovereigns and Britannias. Financial platforms were overcomplicated for retail use. The existing site wasn't built for this.
The business needed something custom: professional, mobile-friendly and giving customers a genuine reason to log in regularly. The key insight from discovery was that customers who can see their investment growing are more likely to buy again—so the dashboard wasn't just a feature, it was a revenue driver.